Return Policy

At Utilkey, we strive to provide quality products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

• Digital products or downloadable content.
• Customized or personalized items.
• Clearance or final-sale items.

Return Process

1. Contact our customer service team at +1 (208) 362-3624 or email us at [your email address] to initiate the return process.
2. Once approved, you will receive a return authorization number and instructions.
3. Ship the item(s) to the address provided in the return instructions. Please note that the customer is responsible for return shipping costs unless the item is defective or damaged.

Refunds

• Refunds will be processed within 5-7 business days after the returned item has been received and inspected.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +1 (208) 362-3624 with your order details and a photo of the issue. We will provide a resolution as quickly as possible.